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Genesys Cloud CX: Scripting Certification Sample Questions (Q29-Q34):

NEW QUESTION # 29
When should you consider using custom templates in the Genesys Cloud script editor?

A. To store visual elements like graphics.
B. To create a one-time script without reuse.
C. To create multiple scripts with similar requirements.
D. To enable advanced features within the script.

Answer: C

Explanation:
Custom templates in the Genesys Cloud script editor are particularly useful when you need to create multiple scripts with similar requirements. These templates allow for consistent design and functionality across various scripts, saving time and ensuring uniformity in how interactions are handled. They are not typically used for one-time scripts or to store visual elements like graphics but are focused on reuse and consistency across multiple scripts.
References:
* Genesys Cloud CX Scripting Templates Documentation.

NEW QUESTION # 30
Which of the following statements about templates in scripting are true? (Choose two.)

A. Use a component template when you create a new script.
B. A script template contains a single saved component such as text, or a layout of components such as a horizontal stack container.
C. Script templates are entire scripts that have been packaged for reuse.
D. Component templates are parts of a page that you can reuse in other scripts.

Answer: C,D

Explanation:
In Genesys Cloud CX Scripting, templates play a vital role in creating reusable elements for various scripts, streamlining the development process.
* Script Templates: These are entire scripts that have been packaged for reuse. They serve as a starting point for new scripts, allowing users to replicate existing scripts quickly without having to rebuild them from scratch. This is particularly useful for creating standardized scripts across different campaigns or use cases.
* Component Templates: These refer to parts of a page that can be reused in other scripts. Component templates are particularly helpful when you need to reuse specific UI elements or layouts across multiple scripts. For instance, if a script has a specific layout or a component, such as a customer information panel, that needs to appear in multiple scripts, you can create a component template for it.
This ensures consistency and saves development time.
References:
* Genesys Cloud CX Scripting Documentation.

NEW QUESTION # 31
Aaron is an agent who is interacting with a customer, and the call is being recorded. The customer is about to share payment information. Select the appropriate statement(s) that apply to this scenario. (Choose two.)

A. Aaron invokes a Secure Pause action and collects the payment information.
B. Aaron transfers the interaction to a Secure Call flow that is configured to collect the payment information using IVR.
C. Aaron collects the payment info without pausing the recording.
D. Aaron refrains from collecting the payment information and ensures the sensitive data is not recorded.

Answer: A,B

Explanation:
In situations where sensitive payment information is involved, Genesys Cloud CX provides mechanisms to ensure that this data is not recorded, thereby complying with PCI-DSS and other regulatory standards:
* Secure Pause (B): Aaron can invoke a Secure Pause action to temporarily stop the recording while collecting payment information. This action ensures that sensitive information is not captured in the recording, protecting both the customer and the organization.
* Secure Call Flow (C): Alternatively, Aaron can transfer the interaction to a Secure Call flow configured to collect payment information via IVR. This method uses a secure, automated system to collect sensitive data without involving the agent or recording sensitive information.

NEW QUESTION # 32
You can modify the data type of a variable once it has been created.

A. True
B. False

Answer: B

Explanation:
In Genesys Cloud CX Scripting, once a variable has been created and assigned a data type, you cannot modify its data type later. This design is intentional to prevent errors that might occur if a variable's type were changed after it was already in use. Variables in Genesys Cloud CX scripting are strongly typed, meaning the type of data they hold is fixed upon their creation.
To change the type of a variable, you would need to create a new variable with the desired type and then use that instead. This ensures that the script's logic remains consistent and avoids runtime errors that could arise from unexpected data types.
This behavior is consistent with best practices in many scripting environments where strict typing is enforced to maintain stability and predictability in scripts.
For more details on variable handling in Genesys Cloud CX, you can refer to Genesys Cloud CX Scripting documentation that explicitly states these constraints to help developers write more reliable and error-free scripts.
References:
* [Genesys Cloud CX Scripting Documentation]

NEW QUESTION # 33
You are working on a script and need to add new variables to it. Select the correct tab to add variables.

A. 0
B. 1
C. 2
D. 3

Answer: B

Explanation:
In the image provided, the correct tab to add variables to the script is labeled as number 3. This tab represents the "Variables" section where you can define new variables that will be used in your script. Variables are crucial in scripts as they allow for dynamic content, enabling personalized interactions based on data such as customer names, account details, and other context-specific information.

NEW QUESTION # 34
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Pass Guaranteed Quiz 2025 Genesys Valid GCX-SCR Valid Exam Materials

Reliable GCX-SCR Study Plan & New GCX-SCR Exam Sample

Genesys Cloud CX: Scripting Certification Sample Questions (Q29-Q34):

Genesys GCX-SCR Exam Questions Available At 25% Discount With Free Demo

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